Returns & Refunds Policy

We offer a 30-day return window from the date your order is delivered.

If something isn’t right, contact us at strideflexinsoles@gmail.com and we’ll do our best to help resolve it quickly.

30-Day Money Back Guarantee

We want you to feel confident trying StrideFlex.

If you’re not satisfied within 30 days of receiving your order, contact us and we’ll help arrange a return or refund.

Items should be returned in reasonable condition where possible.

Return Eligibility

To be eligible for a return:

• returns must be requested within 30 days of delivery

• proof of purchase is required

• items should be returned in reasonable condition

• original packaging is appreciated where possible

Please do not send items back without contacting us first, as returns sent without approval may not be accepted.

To start a return, email: strideflexinsoles@gmail.com

Damaged, Faulty, or Incorrect Items

Please inspect your order once it arrives.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue and we’ll arrange a replacement or refund where appropriate.

Sizing Issues

If you ordered the wrong size, contact us and we’ll help arrange an exchange where possible.

Customers are responsible for return shipping costs for sizing-related returns unless the incorrect size was sent by us.

Return Shipping

For satisfaction-based or change-of-mind returns, customers are responsible for return shipping costs.

Original shipping fees are non-refundable.

If the item is damaged, faulty, or incorrect, we’ll cover the replacement or refund process.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

If approved, refunds will be issued back to your original payment method. Please allow up to 10 business days for your bank or payment provider to process the refund.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Returned items must still meet the eligibility conditions outlined above.

Contact

For any return or refund questions, contact: strideflexinsoles@gmail.com